Exchanges or returns for store credit can be granted within 14 days from the date on which the order was received. Notice must be given to firstname.lastname@example.org regarding returns, or any problems or concerns with the merchandise. Returned items must be unused, unwashed, undamaged, and the hangtags must not have been removed. Please return items in their original packaging, including any plastic wrap.
Returns attempted after 14 days will not be accepted.
RETURN FOR STORE CREDIT
Once the return has been approved, you will be credited the amount you paid for the returned item(s), including taxes, via store credit (e-gift card for online store purchases). The original shipping charge is not refunded.
Once the return has been approved, you will be credited the amount for the returned item(s), including taxes. Exchanges are processed as a new order. All exchanges depend on existing stock.
Customers are responsible for all shipping costs including the sending and return/exchange of the item. We are not accountable for returns that are lost or damaged in the post.
FREE IN-STORE RETURNS
Items purchased online can be exchanged or returned for credit in-store at the Atelier New Regime flagship in Montreal. You must provide proof of purchase when returning items in store.
All sales of gift cards, socks, and “sale” items are FINAL. Final sale items cannot be returned for exchange or store credit.
Any item(s) purchased at regular price before the start of a sale may not be exchanged for items at sale price. We will not issue a credit for the difference in price on items purchased before the start of a sale. All orders purchased during sales are final, no exchanges or refund.