Frequently Asked Questions

FAQ

PRODUCT INFORMATION

When are particular items released?

Are sold out items restocked?

I’m unsure about a size/have a fit question. How do I find this information?

Do you offer/carry womenswear?

How do I care for my Atelier New Regime items?

PURCHASING ONLINE

How does the currency conversion work?

Which payment methods do you accept?

What are the benefits of creating a customer account?

RETURNS & EXCHANGES

What is your online return policy?

Can I exchange/return items in store?

What does “final sale” mean?

SHIPPING & DELIVERY

Where do you ship?

Can I track my order?

When can I expect my order to arrive?

What should I do if my order hasn't been delivered yet?

What is the “Store Pickup” process?

GENERAL INFORMATION

Do you have a physical store?

Where can I use an Atelier New Regime gift card?

Who can I contact if I have more questions?