When are particular items released?
Most of our items do not have set release dates. The best way to make sure you don't miss out on any new or exclusive releases is to sign up to our newsletter.
Do you guys re-stock your items that have sold out?
On occasion we will re-stock some of our popular styles, or release them in new colorways with each collection. It’s worth keeping an eye on our New Arrivals section for items that have been restocked, or signing up to our newsletter to receive exclusive announcements about re-stocks and releases.
I’m unsure about a size/have a fit question. How do I find this information?
Please refer to our Size Guide section for all size and fit related information.
Can I exchange/return items in store?
Yes – Items purchased online (with the exception of final sale items) can be exchanged or returned in store at the Atelier New Regime flagship within 14 days from the date on which the order was delivered. Proof of purchase is required.
Can I track my order?
Orders within Canada are always granted a tracking number. US and international orders are not granted a tracking number unless the shipping method selected at checkout includes tracking. If the shipping method does include tracking, your tracking number will be included in your shipment confirmation email. Your tracking number/link will allow you to access up to date information on the status of your order.
What should I do if my order hasn't been delivered yet?
Shipping times vary depending on the service selected as well as the destination (please refer to our Shipping Information page for Canada Post’s estimates). Shipments may be subject to delays due to customs, regions, and national holidays. If you have yet to receive your order within 10 business days for parcels with tracking and 20 business days for parcels without, or your estimated delivery date has passed, please contact us at email@example.com.
What does pre-order mean?
If a particular size and color way says "Pre-Order", this means we’re currently accepting advanced orders on this item. You’ll be among the first people to receive this item when it’s ready to ship. All our listings for pre-order items include an expected dispatch date.
Why am I not receiving any e-mail confirmations?
Some web-based e-mail may block e-mails from unknown senders; you may need to deactivate these settings or check your "junk mail" folder. We suggest you choose to "allow sender" to allow future e-mails to reach you successfully.